What is Airbnb Management?

Ok so you have an Airbnb Manager but what do they do?

Managing one or more Airbnb properties can be a time-consuming and stressful business for hosts. Guests expect hotel quality amenities, personal yet professional service, and 24-hour support when booking a vacation rental. For hosts who have daytime jobs or other responsibilities, it can become a struggle to keep up with it all, which is why many are choosing to use an Airbnb management company to help with the day to day running of their properties.

As your Airbnb business grows, it’s unlikely that you’ll be able to handle all of the Airbnb management tasks, such as cleaning and maintenance on your own (and you shouldn’t). Choose cleaning and maintenance services that specialize in short-term rental properties. Make sure to select Airbnb companies that are known for their reliability, flexibility, and have a good understanding of the business that you are running. If you are going to manage your business from a distance, draw up a detailed plan to set up the whole process for managing your property remotely. Find a cleaning service, automate your check-ins and checkouts, and get vacation rental software to manage your daily tasks.

What can an Airbnb management service help with?

Or in other words what does a property manager Do?
A good full-service Airbnb property management company will perform the following tasks on your behalf:

Create your Airbnb profile and listing
Respond to 100% of initial guest inquiries within minutes
Providing a 24/7 local emergency contact
Coordination of all maintenance issues
Be the main point of contact for the guest
Connect your Airbnb listing to a third-party intelligent pricing partner (not Airbnb’s Smart Pricing) and monitor your calendar and rates
Handle any Resolution Claims resulting from any reservation
Coordination with the cleaners
Coordination of late check-in/out requests
Continually optimize your Airbnb listing for high Airbnb search placement
Create a digital guidebook for your guest
Replenishment of consumables (toilet paper, tissues, soaps, garbage bags, etc.)
Key management (if applicable)
Create a seamless check-in experience for the guest
Be your main point of contact for all issues
Responsible for accounting and tax remittance (if applicable)
Guidance on interior design
Continual suggestions for improvement
Monitoring of guest reviews

This seems like a lot! And, it is. Most Airbnb property management companies do not offer all of the above. Some advertise the above but don’t deliver. With some planning and initial setup, you may be able to do all of this in exchange for not much time each week.

Whens the right time to do go from self management to managed by a company.

While owning an Airbnb rental property can be a lucrative opportunity, it can also be time-consuming. As an Airbnb host, owning a rental property is anything but a passive gig: you must manage your bookings, communicate with guests in a timely fashion, and keep your property in pristine condition.

Maintaining a high guest occupancy and providing five-star guest service consistently requires a significant investment of your time. If you need to hire an Airbnb property manager but don’t know where to start, we’re here to help! In this article, we’ll provide tips on finding the best Airbnb property manager to help you increase bookings, elevate the guest experience, and free up your time.

What is a hosting team?

According to Airbnb.com:

A hosting team may be a business or team of people that manages places to stay on behalf of the owner or renter. Depending on which services they provide, a hosting team may manage the listing and reservations online, by setting pricing or messaging guests, for example. The team may also manage the offline experience by meeting guests at check-in or scheduling property maintenance. If you’re interested in using a hosting team, we can match you with a team with whom we’ve partnered. Learn more about hosting services in your area.

Anyone who has a listing on Airbnb can invite their existing hosting team to access and manage their listings on Airbnb on their behalf.

The growing industry of AirBnb Management

New management companies are emerging to assist the more than 1,000,000 new Airbnb hosts looking to improve the performance of their short-term rentals. Traditional vacation property managers have struggled to keep pace with the rapidly evolving industry. Property managers once supported their high cost, often 30%-50% of total revenue, by flouting their marketing capabilities. But the rise of sites such as Airbnb have created a one-stop shopping platform that streamlines the entire search and booking process. Filling in the gaps in service that Airbnb has not addressed, new specialized Airbnb property management companies have emerged to help hosts successful outsource all or small portions of the day to day operations.

As Airbnb matures, so have its hosts, many of whom have seen 100+ guests come and go. These full-time hosts are continually looking for ways to improve their guest experience while at the same time preserving their sanity. The drudgery of making beds and responding to the same “is your place available?” email for the thousandth time can drive anyone mad. At some point, Airbnb hosts can feel a bit burnt out and have a reality check moment, “Is this something I’m able to manage full-time, oversee part-time, or do I need to completely outsource it?”