Placing an order -
You can place your order online, by giving us a call on 02 9281 9406, or by visiting our Surry Hills showroom.
Dispatch and delivery -
Online orders of in-stock items will ship within 1-3 business days. You will receive an automated message from us with your tracking number once it has been dispatched. If an item is not in-stock an estimated dispatch date or a lead time will be listed in the product description.
If you need something urgently please call us so we can confirm availability and arrange express or same day delivery for you.
Average delivery times - once dispatched from us. Please see your tracking details for more detailed information.
NSW + VIC 1-4 working days
QLD + NT 3-5 working days
TAS + SA 3-5 working days
WA allow up to 14 working days
International delivery -
We can ship almost anything almost anywhere. If you don't see shipping rates calculate automatically at the checkout please contact us with your order details and postcode/zip code for a shipping quote.
If one or more items on your order has a lead time -
If a product is simply out of stock, the anticipated shipping date will be listed in the product description for that item. If your order contains some in-stock and some out of stock items, your products will be shipped together as soon as they are all available.
Our return / exchange policy -
If you have receive a damaged or broken item, please contact us within five days with a photo of the damaged item and we'll send you a new one right away if stock is available or we will offer you a refund. We do not replace damaged items more than five days after receipt.
If you would like to make an exchange you can do so within 30 days by contacting us with your original order details and the item/s you'd like to exchange. Return shipping costs and any new shipping costs incurred will be your responsibility.
Cancelling an order -
Any order cancellations must be made within 24 hours of order confirmation. To cancel an order, please contact us with your order number.
Custom framing -
We offer custom framing options on all of our prints and artworks. Please allow up to 7 working days for production and framing. If you need yours urgently please call us so we can confirm availability and expedite your order.
Trade pricing -
We offer special pricing for trade including architects, interior designers, and developers. Please contact us with your details prior to ordering.