Terms + conditions
- RETURNS + EXCHANGES
- SALE ITEMS
- PRE ORDER, SPECIAL ORDER + BACK ORDER
- FAULTY GOODS
Please choose carefully. We do not offer refunds if you change your mind or make a wrong decision. We also do not refund for changes in delivery lead times, pre orders or for special orders. But we are always happy to offer you a store credit or an exchange within our 30 day exchange period.
Our returns policy is 30 days. You can return your item to us within 30 days to exchange it for something else or for a store credit. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must contact us to receive a return number before attempting to send anything back to us.
Several types of goods are exempt from being returned including.
- Gift cards
- Jewellery / Earrings*
- Bed linen*
* For health and safety and hygiene reasons.
To complete your return, we require a receipt or proof of purchase and we need to supply you with a return number so that we can identify your return. Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery cannot be exchanged.
If you are approved for a store credit and unless you have made arrangements for an exchange, the credit will automatically be applied to your account as a gift card.
Only regular priced items may be refunded, returned or exchanged. Sale items are final sale.
SPECIAL ORDER, PRE ORDER + BACK ORDER
The Minimalist occasionally makes selected products and collections available as a Pre order, Special Order or Back Order to help you secure an exclusive or limited item.
Please be aware of the following conditions of sale that apply to these types of orders.
Estimated delivery dates for the item will be listed on the product page as a guide for your information prior to purchase. We also encourage you to contact us prior to purchase to confirm any delivery or lead times if your order is time sensitive or needed by a specific date.
Due to circumstances outside of our control there can be changes to delivery lead times and product availability. We will do our best to keep you updated with any changes if they happen.
*We cannot offer refunds for any Pre Order, Special Order or Back Order but we will happily offer you a store credit or exchange at any time prior to your order being dispatched from us.
We will replace items at our cost if they are defective or damaged (not including damage caused in transit or by contractors, movers or installers such as electricians etc). If you need to arrange a replacement please email us at firstname.lastname@example.org to arrange. You must report any faults within 3 days of receiving your item.
If the goods are faulty we will cover the return postage cost and you can then choose between a refund, exchange or credit.
Many of the items we stock are handmade and will have handmade characteristics. These are not faults and their uniqueness is to be embraced. If you have questions about a particular product or want to see more before purchasing please get in touch, we are happy to help.
All reduced and sale items are final and will not able to be refunded or exchanged.
Unfortunately we can not offer refunds on lighting, earrings, plants or bed linen for hygiene and safety reasons.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at:
11 Albion way, Surry Hills, New South Wales, AU, 2010
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at
[Re: Privacy Compliance Officer]
11 Albion way, Surry Hills, New South Wales, AU, 2010