Terms + conditions

CONTENTS

- SERVICE

- REFUNDS

- RETURNS + EXCHANGES

- SALE ITEMS

- PRE ORDER, SPECIAL ORDER + BACK ORDER

- FAULTY GOODS

- PRIVACY

- SECURITY

 

 

SERVICE

The Minimalist is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock or available and pricing is true and correct. Standard delivery timeframes are between 3-14 business days within Australia and up to 3 months for International orders; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 14 business days to arrange an agreeable alternative such as a backorder or store credit.

REFUNDS

Please choose carefully. We do not offer refunds if you change your mind or make a wrong decision. We also do not refund for changes in delivery lead times, pre orders or for special orders. But we are always happy to offer you a store credit or an exchange within our 30 day exchange period.

RETURNS 

Our returns policy is 30 days. You can return your item to us within 30 days to exchange it for something else or for a store credit. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must contact us to receive a return number before attempting to send anything back to us.

You will be responsible for paying for your own shipping costs for returning your item. Any original shipping costs are non-refundable. The cost of return shipping will also be deducted from your exchange or store credit. You should consider using a trackable shipping service or purchasing shipping insurance when making a return. We cannot accept responsibility for lost or damaged returns.

Several types of goods are exempt from being returned including.

    • Gift cards
    • Lighting*
    • Jewellery / Earrings*
    • Plants
    • Bed linen* 

* For health and safety and hygiene reasons.


To complete your return, we require a receipt or proof of purchase and we need to supply you with a return number so that we can identify your return. Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery cannot be exchanged.

If you are approved for a store credit and unless you have made arrangements for an exchange, the credit will automatically be applied to your account as a gift card.


SALE ITEMS

Only regular priced items may be refunded, returned or exchanged. Sale items are final sale.

SPECIAL ORDER, PRE ORDER + BACK ORDER

The Minimalist occasionally makes selected products and collections available as a Pre order, Special Order or Back Order to help you secure an exclusive or limited item.

Please be aware of the following conditions of sale that apply to these types of orders.

Estimated delivery dates for the item will be listed on the product page as a guide for your information prior to purchase. We also encourage you to contact us prior to purchase to confirm any delivery or lead times if your order is time sensitive or needed by a specific date.

Due to circumstances outside of our control there can be changes to delivery lead times and product availability. We will do our best to keep you updated with any changes if they happen.

*We cannot offer refunds for any Pre Order, Special Order or Back Order but we will happily offer you a store credit or exchange at any time prior to your order being dispatched from us.

 

FAULTY GOODS

We will replace items at our cost if they are defective or damaged (not including damage caused in transit or by contractors, movers or installers such as electricians etc). If you need to arrange a replacement please email us at support@theminimalist.com.au to arrange. You must report any faults within 3 days of receiving your item.

If the goods are faulty we will cover the return postage cost and you can then choose between a refund, exchange or credit.

Many of the items we stock are handmade and will have handmade characteristics. These are not faults and their uniqueness is to be embraced. If you have questions about a particular product or want to see more before purchasing please get in touch, we are happy to help.

All reduced and sale items are final and will not able to be refunded or exchanged.
Unfortunately we can not offer refunds on lighting, earrings, plants or bed linen for hygiene and safety reasons.

 

PRIVACY 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates. 

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@theminimalist.com.au or mailing us at:
The Minimalist
11 Albion way, Surry Hills, New South Wales, AU, 2010


SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. 

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics: 
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at. 

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
Google analytics: 
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@theminimalist.com.au or by mail at 
The Minimalist
[Re: Privacy Compliance Officer] 
11 Albion way, Surry Hills, New South Wales, AU, 2010

SECURITY
When purchasing from The Minimalist your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. 
We will never sell or give your information to third parties, ever! 
If you have any questions about the security of our website, you can send an email to us at support (at) theminimalist.com.au